Return & Refund Policy30

Last updated: August 2, 2026

We want customers to shop with confidence. This policy explains our 30-day return process, eligibility requirements, return shipping costs, refunds, exchanges, and procedures for damaged or defective products.

1. Thirty-Day Return Period

Eligible products may be returned within 30 calendar days after the recorded delivery date.

To begin a return, contact us within the 30-day period. Returns sent without prior authorization may be delayed or refused if we cannot identify the order.

Starting a return request within 30 days does not automatically guarantee approval. The product must meet the eligibility requirements below.

2. Return Eligibility

Unless the product is damaged, defective, incorrect, or otherwise protected by applicable law, a returned item must:

Be returned within 30 calendar days of delivery.
Be unused, unworn, and in resalable condition.
Include its original packaging, manuals, accessories, components, and promotional items.
Include proof of purchase or a valid order number.
Have no damage caused by misuse, improper installation, alteration, neglect, or unauthorized repair.

You may open the shipping package and reasonably inspect the product. Products showing use beyond what is reasonably necessary for inspection may not qualify for a change-of-mind return.

3. Non-Returnable Products

For health, safety, legal, or product-integrity reasons, the following products may not be returnable unless they arrive damaged, defective, incorrect, or applicable law requires otherwise:

Perishable goods, food, beverages, and products with limited shelf life
Opened personal-care, hygiene, beauty, or intimate products
Hazardous materials, flammable liquids, gases, and regulated products
Customized, personalized, or made-to-order products
Gift cards and downloadable or digital products
Products marked “final sale” before purchase
Products missing essential components, serial numbers, or original identification
Products damaged through misuse, accidental damage, or unauthorized modification

Any product-specific return restriction will be disclosed on the product page before purchase.

4. How to Request a Return

Contact customer support and provide:

Your full name
Order number
Email address used for the order
Product name and quantity
Reason for the return
Photographs or videos if the item is damaged, defective, incorrect, or incomplete

After reviewing your request, we will provide return authorization, packaging instructions, and the correct return address. Please do not return products to the address printed on the original package unless customer support confirms it.

5. Return Shipping Costs

Damaged, defective, incorrect, or incomplete products

If we confirm that a product arrived damaged, defective, incorrect, or materially different from its description, we will provide a prepaid return label or reimburse reasonable authorized return-shipping costs.

Change-of-mind returns

If you return an eligible product because you changed your mind, ordered the wrong item, or no longer want it, the customer is responsible for return-shipping costs. These costs are not refundable.

We recommend using a trackable shipping service. We are not responsible for a customer-arranged return that is lost before reaching the authorized return location.

6. Restocking Fees

We do not charge a restocking fee for an eligible return that meets this policy’s requirements.

Unauthorized, incomplete, used, or damaged returns may be rejected or may qualify for a reduced refund where permitted by law. We will notify you before making any deduction.

7. Return Packaging

Pack the product securely to avoid damage in transit. Include all accessories and components specified in the return instructions.

Do not place a shipping label directly on retail packaging unless instructed. Damage caused by inadequate return packaging may affect refund eligibility where permitted by law.

8. Return Inspection

After receiving the return, we will inspect it to confirm:

The returned item matches the authorized order.
The return was requested within the applicable period.
All required parts and accessories are included.
The product meets the condition requirements.
Any reported defect or damage can be verified.

We will notify you whether the return has been approved or whether additional information is required.

9. Refund Processing

Approved refunds will be issued to the original payment method.

We normally process an approved refund within 5 business days after completing the return inspection. Your bank, card issuer, or payment provider may require an additional 3–10 business days to post the credit to your account.

Original standard shipping charges will be refunded when required by law or when the entire order is returned because of our verified error. Expedited or optional shipping charges are generally non-refundable unless the service was not provided as promised.

10. Partial Refunds

Where permitted by law, a partial refund may apply if a returned product:

Is missing parts, manuals, or accessories.
Shows use beyond reasonable inspection.
Is damaged for reasons unrelated to our error.
Is returned in materially different condition.
Includes a promotional item that has not also been returned.

We will explain any proposed deduction before completing the refund.

11. Exchanges

To request an exchange, contact us within 30 calendar days of delivery. Exchanges are subject to product availability and return eligibility.

If a replacement is unavailable, we may offer a refund to the original payment method. Price differences and applicable shipping charges will be disclosed before an exchange is completed.

12. Damaged or Defective Products

Inspect your order promptly after delivery. If a product arrives damaged or defective, contact us as soon as possible with photographs or videos of:

The affected product
The shipping box
The shipping label
Any visible damage
All items received in the package

Keep the product and packaging until we provide instructions. Depending on the circumstances, we may offer repair, replacement, a prepaid return, or a refund.

13. Incorrect or Missing Items

If your order contains an incorrect product or is missing an item, contact us promptly. After verification, we will provide the correct or missing product or issue an appropriate refund at no additional cost.

14. Lost Packages

USPS delivers our orders. If your package appears lost or tracking has stopped updating, contact us with your order number and USPS tracking number.

We will review the shipment and assist with the carrier investigation. A confirmed lost shipment will be resolved through replacement or refund, as appropriate.

15. Order Cancellations

Contact us immediately if you wish to cancel an order. We will make reasonable efforts to stop fulfillment, but cancellation is not guaranteed after processing or shipment begins.

An approved cancellation will be refunded to the original payment method. If the order has already shipped, it must be handled through the return process.

16. Refused or Undeliverable Packages

If USPS returns an order because it was refused, unclaimed, or sent to an incomplete or incorrect customer-provided address, we will contact you after receiving it.

Customer-requested reshipping costs may apply. If a refund is requested, actual shipping costs may be deducted where permitted by law and disclosed before processing.

No deduction will be made if the return resulted from our error or where applicable law prohibits it.

17. Late or Missing Refunds

If you have not received an approved refund:

Check the original payment account.
Contact your card issuer, bank, or payment provider.
Allow the provider’s stated posting period.
Contact us if the refund is still missing.

We can confirm whether the refund was submitted and provide available transaction details.

18. Five-Year Limited Warranty

Eligible products may include a five-year limited warranty against qualifying defects in materials or workmanship.

Warranty claims submitted after the 30-day return period are handled under our separate Warranty Policy. Warranty coverage, exclusions, repair or replacement options, and claim requirements may differ from this return policy.

The warranty does not reduce any consumer rights that cannot be excluded under applicable law.

19. Consumer Rights

This policy supplements rights available under applicable consumer-protection laws. Nothing in this policy excludes or restricts a legal right that cannot be waived.

20. Contact Us

Customer support is available 24 hours a day, seven days a week, including Saturdays and Sundays.

Phone: +1 (626) 444-9700
Email: anatolijbabikov655@gmail.com

Business and Shipping Address:
9654 Lower Azusa Rd
Temple City, CA 91780
United States

Please contact us and obtain return instructions before sending merchandise or visiting the address.